Tenant FAQ

Please reach out to us by submitting the form on our Contact Us page or send us an email at help@dwelle.com. We look forward to hearing from you!

Please email the building address and unit number of the apartment you would like to tour to leasing@dwelle.com and one of our agents will be in touch to schedule this.

Rent is due on the 1st of each month. If full rent payment is not received by the 5th of the month a late fee charge will be added to your balance due.

Log in to your Resident Portal and click the ‘Pay Now’ button. You may also click the ‘Set up Autopay’ button to set up a monthly recurring payment from your bank account. Using a credit card to autopay will result in an additional 3% convenience fee.

If it is a non-emergency maintenance issue, log in to your Resident Portal and click the ‘Request Maintenance’ button. Fill out the appropriate fields and submit. Someone will be in touch with you regarding next steps.

If this is an emergency issue and you do not receive a quick response from us, or it is after office hours, please call (224) 205-3956

You are permitted to sublet your apartment as long as the subletter meets our standard income and credit score criteria. It is your responsibility to find the subletter. They will then need to apply through Appfolio and be approved by the property manager. Please contact your property manager for more information before beginning this process.

You will be able to move-in to your apartment at 3pm on the first day of your lease. You must provide proof of rental insurance and utility set-up prior to this date. Entry instructions will be provided prior to your move-in.  Please be careful when propping open any gates/doors as tenant security is always a top priority.

You are required to be moved-out by 10am on the last day of your lease. Please leave all keys (unit, building, mail, etc.) and garage door openers (if applicable) on the counter of your unit before leaving for the final time. All garbage/furniture/personal belongings must be removed from the unit. Leaving anything behind for our staff to throw away may result in a fine of up to $50 per article left behind. Don’t forget to end your utility service at this address.

In the event of an emergency, such as a fire, break in, or medical emergency, call 911 immediately.  Please see our Emergency Quick Reference Guide for more information.

Once you have viewed your desired unit and decide you are ready to apply, visit our Availablility page and click the ‘Apply Now’ button associated with that unit. Alternatively you may reach out to one of our leasing agents for the link to the application by emailing leasing@dwelle.com.

You will incur no fees until you decide to apply for an apartment. At that time there is a $59.95/person application fee. If your application is approved and you are offered the unit, there will be a one-time $250/tenant move-in fee. We do not require a security deposit.

Water and Trash services will be included in your rent. Tenants are responsible for Gas, Electric, and Cable/Internet.

Our buildings offer a range of amenities which vary slightly by property. Please see our Properties page or specific Available Listings for a more detailed list of amenities.

Yes, all of our buildings are pet friendly! A $25/month pet fee (per pet) will be added to your rent. We typically do not allow aggressive dog breeds.